Concierge Managed Services

Fully outsourced solutions, designed to fulfill an organizations entire IT and advisory requirements for an Affordable, Flat Monthly Fee! Delivering value through operational reliability, reduced business impact and aligned IT & Business goals.

Our Concierge agreements address these organizational needs
  • Network and System stability and safety
  • Security planning and services
  • Desktop Support and Maintenance Services
  • Help-desk services for users
  • Application support with 3rd party vendors
  • Data protection through managed backups and disaster AVOIDANCE planning
  • Effective planning for functionality, capacity and performance
  • Total cost predictability; IT spending focused on issue avoidance rather than "fighting fires"

What's included with every Concierge agreement?

  • A TRUE IT partnership; we're not just a vendor or provider, we are a business advisor...your success affects our success
  • A Comprehensive solution to manage devices, networks, users, desktops, security and data
  • Structured response and maintenance
  • CONSTANT information from your infrastructure (60x24x7 if you want it)
  • Support plan that is tailored to your organizations needs
  • Strategic approach to IT management, build on solid, tactical execution
  • Total alignment of client and provider goals with an initial project to stabilize and baseline IT resources
  • 60x24x7 Performance monitoring of your key devices, applications and IT resources
  • Remote and onsite maintenance and support services
  • Highest call/ticket priority over standard customers
  • Comprehensive reporting, analysis and consultation
  • Greater transparency into IT performance, trends and planning
  • IT related vendor management; we will handle everything on your behalf; delegate the responsibility to our team

Managed
Server

Advanced Performance Monitoring
  • CPU
  • Disk Space
  • Disk Queue Length
  • Memory
  • Patch Status
  • Connectivity

Real-Time Server Optimization

Configuration Management

Key Application Maintenance
  • Active Directory Maintenance
  • Exchange Maintenance

Patch Management
  • Windows Patch Management
  • 3rd party Patch Management
  • Patch Reporting

Scheduled Preventative Maintenance
  • Check Disk
  • Defragment / Optimize
  • Delete Temporary Files
  • Firmware Updates
  • Remote Access Enabled
  • Sync time with Domain Controller
  • Registry Cleaning
  • Start-up Process optimization

Managed Anti-virus
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting
  • Regular Vulnerability Scanning

Managed Backup
  • Backup deployment & configuration
  • Backup Performance Monitoring
  • Backup software updates
  • Scheduled backup jobs

License & Asset Management

UNLIMITED Remote & NBD On-site Support

$250/server
(Physical OR Hypervisor hosts)

$225/addl server
(Physical OR Virtual)

+$0.75/GB
(for Cloud backup target)

Managed Workstation

Advanced Performance & Availability Monitoring


Configuration Management & Enforcement


Real-Time Workstation Optimization

Anti-virus Monitoring & Management
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting
  • Regular Vulnerability Scanning

Anti-spam Monitoring & Management

Patch Management
  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Scheduled Preventative Maintenance
  • Check Disk
  • Defragment / Optimize
  • Delete Temporary Files
  • Firmware Updates
  • Remote Access Enabled
  • Sync time with Domain Controller
  • Registry Cleaning
  • Start-up Process optimization

$65/workstation
(Physical OR Virtual)

Managed Network

MONTHLY Network Health Review

Firewall Management & Maintenance

Router Monitoring

Switch Monitoring

Wireless Access Point Monitoring & Management

$60/device
(Router, Switch, Firewall, Modem, AP)

Managed Mobile

Device Management, Support & Reporting

$10/device
(Android, IOS, Blackberry & WIndows)

Disaster Recovery

Data Center Replication

Disaster Recovery Planning

Disaster Avoidance Planning

$70/server + $0.75/GB
(from Local or Cloud storage)
12-month agreement required + on-boarding fee (equivalent to 1.5x1st-months services; spread over 1st 3 billing cycles)
Service Level Agreement Window (SLAW): Mon. – Fri. 8:30 a.m – 6:30 p.m**^~

*Project T&M rate discounted from $125/hr to $100/hr (60-min base charge for onsite + $16.50 fee per arrival)

**Support windows and rates outside SLAW hours are negotiated with each Managed Services Agreement

~DISCOUNTED Holiday Rate of $200/hr w/1hr minimum per incident