Proactive Managed Services

Management plan designed to support key IT systems.  Delivers value through operational reliability and preventing issues for an Affordable, Flat Monthly Fee and Discounted Hourly Rates*.

Proactive
Server

Advanced Performance Monitoring
  • CPU
  • Disk Space
  • Disk Queue Length
  • Memory
  • Patch Status
  • Connectivity

Key Application Maintenance
  • Active Directory Maintenance
  • Exchange Maintenance

Patch Management
  • Windows Patch Management
  • 3rd party Patch Management
  • Patch Reporting

Scheduled Preventative Maintenance
  • Check Disk
  • Defragment / Optimize
  • Delete Temporary Files
  • Firmware Updates
  • Remote Access Enabled
  • Sync time with Domain Controller
  • Registry Cleaning
  • Start-up Process optimization

Managed Anti-virus
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting

$100/server
(Physical OR Hypervisor Hosts)

$90/addl server
(Physical OR Virtual)

Proactive Network

Quarterly Network Health Review

Firewall Management & Maintenance

Router Monitoring

Switch Monitoring


Wireless Access Point Monitoring & Management

$25/device
(Router, Switch, Firewall, Modem, AP)

Proactive Workstation

Availability Monitoring

Anti-virus Monitoring & Management
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting


Anti-spam Monitoring & Management

Patch Management
  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting

Scheduled Preventative Maintenance
  • Check Disk
  • Defragment / Optimize
  • Delete Temporary Files
  • Firmware Updates
  • Remote Access Enabled
  • Sync time with Domain Controller
  • Registry Cleaning
  • Start-up Process optimization

$20/workstation
(Physical OR Virtual)

Managed Backup

Backup Deployment & Configuration

Backup Performance Monitoring

Backup Software Updates

Scheduled Backup Jobs

$150/server
(Physical OR Hypervisor Hosts)

$100/addl server
(Physical OR Hypervisor Guests)

+$0.75/GB
(for cloud backup target)

Disaster Recovery

Data Center Replication

Disaster Recovery Planning

Disaster Avoidance Planning

$70/server + $0.75/GB
(from Local or Cloud storage)
12-month agreement required + on-boarding fee (equivalent to 1.5x1st-month base services)
Service Level Agreement Window (SLAW): Mon. – Fri. 8:30 a.m – 5:30 p.m**^~

*Hourly rate discounted from $125/hr to $115/hr (30-min base charge for remote; 60-min base charge for onsite + $16.50 fee per arrival)

**After Hours rate of $150/hr for support starting before 8:30AM; continuing past/starting after 5:30PM

^Weekend rate of $175/hr w/1hr minimum per incident (support available from 11AM-3PM only)

~Holiday Rate of $250/hr w/1hr minimum per incident